The user losses caused by errors in the dealer system should be compensated by the dealer. However, some trading platforms do not want to acknowledge the issue or take responsibility, simply evading or directly losing contact, forcing users to defend their rights through various media outlets.
Errante is a trading platform that is in a state of "massive customer complaints". What are its users complaining about? Let's take a look at the following victim complaints.
The latest complaint was initiated by Mr. Zhang, and this is not his first complaint against Errante because he encountered a platform system error in Errante in March, which directly caused him a loss of over $20000. When such a thing happens, anyone will want to coordinate a solution with the platform, as Mr. Zhang said: "This fund is not a small amount anymore. We cannot (usually) lose on our own, and if we make a profit, we will lose on our own. But when Mr. Zhang was looking for Errante's customer service, he didn't have to say anything. The customer service directly treated him as a troublemaker, aggressive, and didn't even have a coordinated and resolved attitude.
Since March, this loss caused by system errors has not received any compensation.
Prior to this, some users also complained about Errante:
A complainant claimed that he was trading normally in Errante, but his account was banned by the platform for no reason. Currently, he is unable to withdraw funds or trade, and the platform has not provided any explanation for many days. At the time of the complaint, users suspected that the platform was about to run away.
Another Huiyou complained about "Errante platform illegally withholding customer funds". The day before, he added a margin to increase the commission, but the next day, he found that the account commission had all been cleared to zero. Errante provided the reason for "commission correction"; In addition, his trading account funds have also been completely deducted. He reminded everyone to stay away from "unscrupulous platforms" in his complaint.
After watching Errante's reckless operation, it is like a typical black platform. But it is one of the traders included in Aihuicha, but only holds the offshore regulatory license of the Seychelles FSA. In the comments section of the Errante platform, there are also complaints from Huiyou that it is a black platform, claiming that it has "slipped points, dropped lines, and various control holes in the principal". Errante like this is like a time bomb in trading, please stay away from big household chores.
Ai Hui Cha Reminder:
In the recently released "Pu Prime, referred to as a" black platform "by users, has been warned by multiple countries" by Aihuicha, Pu Prime also holds the Seychelles FSA license, but this platform has been listed as an investor warning list by the UK FCA, the Danish Financial Supervisory Authority, and the French AMF. From this, it can be seen that many countries do not recognize offshore regulatory licenses, and once investors are unjustly damaged on these platforms, they are also unable to protect their rights and claim compensation.
